Wes contacts the Consultant to compare notes. He shares with the Consultant all the positive changes he is witnessing around him due to following the few simple steps of the WHALE DONE Response.
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Consultant: "As long as you're busy accentuating the positive with others, a little self-praise won't hurt. I come across a lot of managers who are hard on others because they're so hard on themselves. They're always after themselves in their heads. 'Oh, I should have done that better,' or, 'What a dummy I am, forgetting that detail.' If you catch yourself doing things right, everything in your life will improve - especially your relationships. That's because it's fun to be around someone who, likes himself."
As a way to summarize this great book and the message it contains, I encourage you to review the following slides from the Consultant's presentation:
Senior Vice President
Delta Companies Inc
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